Privacy policy
Last updated 27 October 2026
Indy Snap is a fault-reporting app for halls of residence, run by the Indy Snap team. This page says what the app collects, why, who can see it, and how to have it removed.
What we collect
| What | Why |
|---|---|
| Your email address | To sign you in with a one-time code, to send staff invitations and the monthly report to admins, and to send fault alerts to staff who do not get them on a phone, or to anyone who asks for them (switched off under Me) |
| Your phone number, only if you add one | To send you fault alerts on WhatsApp instead of email, where your organisation has set that up. Optional; remove it under Me at any time |
| The name you enter, your hall and your role | So staff know who is doing a repair, and admins know who reported a fault |
| Fault reports: block, floor, place, type, severity, any note you type, and photos you attach | So the fault can be found, fixed and checked |
| For staff: repairs you record, their cost, any invoice or receipt you add (a photo or a PDF), "after" photos and sign-offs | To show that the work was done and by whom |
| Messages you send through "Help us improve" | So an admin can answer you |
| A notification token for your phone | To tell you when a fault you care about changes |
Invoices and receipts can only be seen by your organisation's staff (fixers, Facility Managers and admins), never by reporters.
We do not collect your location, contacts, or anything else from your phone. Photos are shrunk before upload, which also removes the location and camera details stored inside them. If a photo shows someone's face, the face is blurred automatically before anyone sees the photo. The original is kept, and only admins of your organisation can see it. The app has no advertising and no tracking or analytics tools.
Who can see it
- People in your own organisation see the faults on its board: the place, type, note and photos. They do not see who reported a fault.
- Admins of your organisation see who reported a fault, unless you chose "Report anonymously", which hides your name from everyone including admins.
- Staff names appear on the repairs they record and sign off.
- Other organisations cannot see your organisation's people, reports or photos.
We do not sell personal information or share it for marketing.
Services that handle it for us
- Amazon Web Services stores the data and photos, signs you in and sends our email. It is held in Amazon's data centre in Ireland.
- Anthropic (the maker of Claude) receives each fault photo once, to write the one-sentence description staff see. Anthropic does not use it to train its models and deletes it within 30 days.
- Expo, Google (Firebase Cloud Messaging) and Apple deliver notifications to your phone.
- Meta (WhatsApp) delivers alerts to people who added their number and asked for them on WhatsApp.
How long we keep it
- Your account is kept until you delete it.
- Fault reports are kept as the organisation's maintenance record until its admin deletes them.
Deleting your account
You can delete your account at any time from inside the app: see how to delete your account. Your email, name, notification tokens and feedback messages are removed. Faults you reported stay in the organisation's record but are no longer linked to you. If you were a member of staff, repairs you recorded stay in the record with the name you used.
Keeping it safe
Everything travels over an encrypted connection. Photos are stored privately and can only be opened by signed-in members of your organisation. Sign-in is by a one-time code sent to your email. Alert emails carry a link that signs you in on the device that opens it; each link works once and expires after 24 hours.
Who it is for
Indy Snap is meant for adult residents and staff of the organisations that use it. It is not directed at children.
Changes and questions
If this policy changes, the date at the top will change and the new version will be on this page. For any question or request about your information, use "Help us improve" in the app, or speak to your hall's facility office.